Customer Service Agent - Live Chat Support (12-Month Contract, Renewable)

Join PERSOL as a Customer Service Agent – Live Chat Support in the vibrant heart of Bali! This 12-month contract role (with renewal potential) offers a dynamic opportunity to deliver exceptional digital customer service in a fast-paced, international environment. Based in Kuta, you'll be at the center of Bali's digital tourism boom, supporting travelers and locals alike with your exceptional customer service skills.

As a Customer Service Agent, you'll be the first point of contact for our digital customers, using your excellent communication skills to resolve queries, provide information, and ensure a seamless experience. You'll work with our team of digital support agents, using tools like Zendesk, LiveChat, and Google Workspace to manage and track customer interactions efficiently.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service through live chat, email, and phone support.
• Use Zendesk and LiveChat to manage and track customer interactions efficiently.
• Resolve customer queries and complaints promptly and professionally.
• Ensure all customer interactions are documented accurately and in line with company policies.
• Collaborate with the digital support team to improve customer service processes and tools.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with the latest trends and best practices in digital customer service.
• Represent PERSOL professionally at all times, both online and in person.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in customer service, preferably in a digital or online environment.
• Excellent written and spoken English and Bahasa Indonesia.
• Strong communication and interpersonal skills.
• Familiarity with customer service software like Zendesk, LiveChat, or similar platforms.
• Ability to work under pressure and meet tight deadlines.
• Proactive and solution-oriented mindset.
• Bachelor's degree in a related field (e.g., Business, Communications, or a similar discipline).
• Certification in customer service or digital communication is a plus.

🛠️ Keahlian

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