Administrative Ticketing Specialist

Join PT Global Service Solutions, a leading provider of integrated business solutions in Jakarta, as our Administrative Ticketing Specialist. In this pivotal role, you will manage and streamline our ticketing system to ensure seamless customer support and operational efficiency. As part of our dynamic team, you will be responsible for handling customer inquiries, resolving issues, and maintaining our ticketing system using tools like Zendesk and Freshdesk. This is an exciting opportunity to grow your career in a fast-paced environment where your contributions will directly impact our customers' experience.

PT Global Service Solutions is committed to innovation and excellence. With a strong reputation in the industry, we offer a competitive salary and a range of benefits to support your professional and personal growth. If you are a detail-oriented professional with a passion for customer service and a knack for problem-solving, we invite you to be part of our team and help us deliver exceptional service to our clients.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain our ticketing system, ensuring it operates smoothly and efficiently.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor and analyze ticketing data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to ensure seamless customer support.
• Provide training and support to other team members on the use of our ticketing system.
• Stay updated with the latest trends and best practices in customer service and ticketing systems.
• Ensure compliance with company policies and procedures related to customer support.
• Participate in continuous improvement initiatives to enhance our ticketing processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in a customer service or administrative role, preferably in a ticketing system environment.
• Proficient in using ticketing systems such as Zendesk, Freshdesk, or similar tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in customer service or related field is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

Lowongan Terkait