Senior Service Delivery Manager

Intelegencia · 📍 Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 100,000 - 120,000
Intelegencia is seeking a highly skilled and experienced Senior Service Delivery Manager to join our dynamic team in Bali. In this role, you will be responsible for overseeing the delivery of our services, ensuring customer satisfaction, and driving operational excellence. If you are passionate about service delivery and have a proven track record in managing teams and projects, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Oversee the delivery of services to ensure they meet customer requirements and expectations.,Manage and mentor a team of service delivery professionals.,Develop and implement service improvement initiatives.,Monitor service performance and report on key metrics.,Collaborate with cross-functional teams to drive operational excellence.,Ensure compliance with company policies and industry standards.,Provide leadership and guidance to the team to achieve service delivery goals.,Develop and maintain strong relationships with customers and stakeholders.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Information Technology, or a related field.,Minimum of 5 years of experience in service delivery management.,Proven track record in managing teams and projects.,Strong understanding of service management frameworks and methodologies.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Knowledge of ITIL or other service management frameworks is a plus.,Experience in a dynamic and fast-paced environment is a plus.

🛠️ Keahlian

Service Delivery ManagementTeam LeadershipProject ManagementService Improvement InitiativesPerformance MonitoringOperational ExcellenceCustomer Relationship ManagementITIL Framework
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