Customer Funds Reconciliation Manager

Stripe · 📍 Luxembourg · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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📋 Tanggung Jawab Pekerjaan

  • Manage and oversee the reconciliation process for customer funds, ensuring accuracy and compliance with financial regulations.
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  • Investigate and resolve discrepancies in customer funds, working closely with cross-functional teams to provide timely and accurate resolutions.
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  • Develop and implement processes and systems to improve the efficiency and accuracy of the reconciliation process.
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  • Monitor and report on key performance indicators (KPIs) related to customer funds reconciliation, providing regular updates to management.
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  • Provide exceptional customer service, addressing customer inquiries and concerns related to their funds.
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  • Stay up-to-date with financial regulations and industry best practices, ensuring compliance and implementing necessary changes.
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  • Collaborate with internal teams, including finance, legal, and customer support, to ensure a seamless and integrated approach to customer funds reconciliation.
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  • Mentor and develop junior team members, fostering a culture of continuous learning and improvement.

    • 🎓 Kualifikasi & Syarat

  • Bachelor's degree in Finance, Accounting, or a related field, or equivalent experience.
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  • 5+ years of experience in customer funds reconciliation, with a strong background in financial regulations and compliance.
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  • Proven track record of managing and improving reconciliation processes, with a focus on accuracy and efficiency.
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  • Strong analytical and problem-solving skills, with the ability to investigate and resolve complex financial discrepancies.
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  • Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
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  • Proficiency in financial software, including but not limited to, accounting systems, reconciliation tools, and data analysis software.
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  • Knowledge of financial regulations and compliance requirements, particularly in the context of fintech and digital payments.
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  • Fluency in English is required. Knowledge of French or Luxembourgish is a plus.

    • 🛠️ Keahlian

    Financial reconciliationFinancial regulations and complianceData analysis and reportingProcess improvement and optimizationCustomer service and supportCross-functional team collaborationMentoring and developmentFinancial software proficiency
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